Mojosaurus Website – Cancellation & Refund Policy

Last Updated: November 5, 2024

At Mojosaurus.in (operated by Toto Mojo Co.), we are committed to providing our customers with a high-quality experience. To ensure clarity and fairness, we have established this Cancellation and Refund Policy, which outlines the terms and conditions under which cancellations and refunds will be processed. By booking our services, you agree to comply with these terms.

1. General Terms

1.1 Policy Scope

This policy applies to all services offered by Mojosaurus, including but not limited to play area bookings, party space rentals, daycare services, and workshops/classes.

1.2 Written Notice Requirement

All cancellation requests must be submitted in writing via email to info@mojosaurus.in. Cancellations made via phone or in person will not be accepted. The date and time of your email will be used to determine the validity of the cancellation request.

1.3 Processing Times

Refunds will be processed according to the guidelines specified in this policy. Please allow 7-10 business days for refunds to be processed and reflected in your account.

2. Cancellation Terms for All Services

2.1 Cancellation by Customer

• Full Refund: Customers are entitled to a full refund of the total amount paid if the cancellation request is made at least 48 hours before the scheduled booking.
• No Refund: Cancellations made within 48 hours of the scheduled booking will be considered non-refundable. This includes all types of bookings, such as play area access, party space rentals, daycare services, and workshops/classes.

2.2 Business Discretion

Mojosaurus reserves the right to consider unique circumstances on a case-by-case basis for cancellations made within the 48-hour window. However, such exceptions are at the sole discretion of Mojosaurus management and do not constitute a guarantee of a refund.

3. Process for Requesting Cancellations and Refunds

3.1 Submission Process

To request a cancellation or refund, please follow these steps:

1. Email Submission: Send a written request to info@mojosaurus.in, including the following information:
   • Your full name
   • Booking reference number (if applicable)
   • Date of the scheduled service
   • Specific service booked (e.g., play area, party space, daycare)
   • Reason for cancellation
2. Acknowledgment of Request: You will receive a confirmation email acknowledging receipt of your cancellation request. This acknowledgment does not constitute an approval of your request.
3. Refund Processing: If eligible, refunds will be processed within 7-10 business days after the cancellation request has been approved.

4. Special Circumstances

4.1 Force Majeure

In the event of circumstances beyond our control (e.g., natural disasters, pandemics, governmental actions), Mojosaurus reserves the right to cancel bookings and will offer the option for a full refund or a reschedule of services at no additional cost.

4.2 Health and Safety Protocols

Mojosaurus is committed to ensuring a safe environment for all patrons. If a booking needs to be canceled due to health and safety concerns, including but not limited to illness or exposure to contagious diseases, we encourage customers to notify us as soon as possible. Such cancellations may be treated on a case-by-case basis for refunds.

5. Modifications to Bookings

5.1 Requesting Modifications

Requests to modify bookings (e.g., changing the date or time) must be made in writing via email at least 48 hours prior to the scheduled service. Modifications are subject to availability and may incur additional fees.

6. Non-Transferability of Bookings

6.1 Booking Transfers

Bookings are non-transferable and cannot be assigned or sold to another party. All services must be utilized by the original booking party.

7. Liability Disclaimer

7.1 Limitation of Liability

Mojosaurus, its employees, and agents shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or related to your use of the services, including but not limited to cancellations, non-refunds, and any loss incurred as a result of changes in service availability.

8. Changes to This Policy

8.1 Policy Modifications

Mojosaurus reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top. We encourage customers to review this policy periodically.

9. Contact Us